Common Questions
What is included in a standard residential cleaning?
Our standard service covers dusting, vacuuming, mopping, bathroom sanitation, and kitchen surface cleaning. We focus on common living areas to keep your home fresh and tidy.
How do you handle pricing for larger homes?
Pricing is based on square footage and specific cleaning requirements. We offer free, no-obligation estimates to ensure accurate and fair pricing for every client.
Are your cleaning supplies environmentally friendly?
Yes, we prioritize the use of non-toxic and eco-friendly cleaning agents that are safe for your family, pets, and the environment without compromising on effectiveness.
Do I need to be home during the cleaning?
It is entirely up to you. Many clients provide us with a key or access code. Our team is fully vetted and insured, ensuring your home is in safe hands while you are away.
What is your policy for rescheduling or cancellations?
We request at least 24 hours' notice for any changes to your scheduled appointment. This allows us to reallocate our team effectively and avoids potential cancellation fees.
Do you offer deep cleaning for move-in or move-out?
Absolutely. Our move-in/move-out service is a comprehensive deep clean that includes inside cabinets, appliances, and all hard-to-reach areas to ensure a fresh start.
How do you vet your cleaning staff?
All our staff members undergo rigorous background checks, in-person interviews, and comprehensive training to maintain our high standards of service and trust.
Can I request the same cleaner for recurring services?
We strive for consistency and will do our best to send the same team member for your recurring appointments, as they become familiar with your home's specific needs.
What happens if something is damaged during cleaning?
We treat your home with extreme care, but in the unlikely event of damage, we are fully insured and will work with you to repair or replace the item promptly.
Do you provide cleaning for holiday rentals or Airbnbs?
Yes, we specialize in turnover cleanings for holiday rentals, ensuring a spotless and welcoming environment for your next guests with a quick and reliable turnaround.